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RETURNS & EXCHANGES |
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1—You have 60 days from the time of the factory shipment to return or exchange your items. All items returned within this time frame can be refunded or exchanged. Exchanged items will be charged a flat $7 to reship your new item(s) via UPS Ground shipping regardless of how many items are being exchanged. Upgraded shipping at an additional cost is also available for exchanges - contact us for details. There are no restocking fees for exchanges or returns. After 60 days all sales are final and will not be exchanged or refunded. Items returned to us after 60 days will be disposed of or returned to you at your cost. 2—You are responsible for the cost of shipping your items back to us. We suggest Delivery Confirmation from the U.S. Postal Service. It is both quick and cost effective. 3—Soiled, worn or dyed items are not returnable or exchangeable. Items are considered soiled if they are dirty and unable to be resold. All shoes should be test fitted with stockings on to avoid toe marks. If your shoes are received back with toe marks no refund or exchange will be given. Any items sent back soiled, worn or dyed can be sent back to you at your request and you will be responsible for the ship back cost. 4—Your purchase is shipped brand new and direct from Bridal Shoes Boutique vendor's warehouse. Items that you return to Prom Shoes Boutique must be in the same new condition as they were received. This means boxes must contain all original tissue paper and shoes must be in their plastic bags. NOTHING SHOULD BE TAPED TO THE BOX. The shoe box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Do not put your shoe box in an envelope (FedEx envelope for example) or simply tape up your shoe box and put an address on it. This will destroy the box and thus will not be accepted back by the factory for return. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost. 5—When returning items for refund or exchange please fill out the card provided in your box. If you did not receive a return card in your box simply Click Here and print out a copy. If you can not print the form just write down all of the needed information on a piece of paper and place it in the box with your return. RECEIVING YOUR SHIPMENT 6—You must be prepared to receive your items at the requested shipping address. If your shipment is refused for any reason or you gave us an improper address you will be charged a $5 (this is what UPS charges us) address correction fee. Additionally, if an order comes back to us you will be charged to reship it and you will also be charged the exact amount that UPS charged us to send the order back to the warehouse. All returns and exchanges get shipped back to: BRIDAL SHOES BOUTIQUE |